Shipping Policy

Shipping and Handling:

You will receive a shipping notification email with tracking information as soon as your order ships. And we will keep you updated along the way!

How long it takes...

Orders are processed and shipped out within a 2-10 business day after your order has been placed. Once your item has been shipped, you can expect to receive it within 4-5 weeks.

PLEASE NOTE:  Due to supply, we are shipping directly from overseas manufacturing warehouse instead of our US warehouse.  We manufacture our products Worldwide.  Shipping is averaging 4 to 5 weeks. If we have already sent your order we will not be able to issue you a refund.  For more information please contact us.    

If you order multiple items, they may not be shipped together due to having several fulfillment center locations and this allows us to keep shipping cost down.

If you would like your item(s) re-shipped in the event that we have received your package back "Return to Sender" you will be re-charged for shipping. Refunds on item(s) sent back to us "Return to Sender" will have our original shipping costs deducted from the refund. 

If the order arrives in your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

We reserve the right to abandon the package(s) and will not be responsible for any refund.

Sugar Cola is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges once the package has exited the United States or your country.

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